Great Wolf Lodge Naples employees, called pack members, are equipped with tools and empowerment to “make it right for the guest so that they’re not waiting,” general manager Jason Bays said. Photo courtesy Great Wolf Lodge
Local News
Hospitality under pressure
Florida faces challenge in guest service rankings
Florida is a magnet for travelers, drawing millions each year to its beaches, theme parks and resorts. But according to a recent study, the Sunshine State falls short where many visitors hope to be met with warmth: staff friendliness.
